Moss Media - Information, terms and conditions
Purchasing from Moss Media - general conditions
Placing an order with Moss Media will be taken as a buyer's acceptance of all the terms and conditions noted here. You may, if wished, print out all or any part of the following terms and conditions without restriction. If you are not able to accept these terms and conditions, please do not use the mossmedia.co.uk website.
In the following paragraphs the 'seller' of goods and/or services will be Moss Media, and the 'buyer' will be any individual, sole trader, partnership, firm, company, co-operative or any other body corporate placing an order with Moss Media. 'Goods' or 'items' or 'services' will be those items constituting the subject of a buyer's order. 'Contract' means the actual contract for the supply of goods resulting from Moss Media's acceptance of a buyer's order. Goods sold are subject to these conditions, which can be varied only in writing, valid only on countersignature by both parties. We do not accept orders where the buyer is unable to provide a valid fixed landline telephone number listed as his private or business address, and we reserve the right to refuse to accept any order or orders, howsoever placed, without necessarily specifying a reason.
Under no circumstances will Moss Media be liable for any indirect or consequential loss however arising from any breach or failure to perform obligations under a contract to sell or supply goods or services listed on this site or in catalogues or price lists published elsewhere by Moss Media, or obtained specially for clients or customers.
Your use of the mossmedia.co.uk website and purchases made by you, of any item or service listed for sale, rental or supply, will be governed by English law, and deemed to have taken place within the United Kingdom.
Prices
Prices quoted are the latest available. We do our best to hold prices, but nothing stays the same for ever, so prices are subject to change without notice, and are reviewed at monthly intervals. All prices quoted exclude carriage and VAT. We reserve the right to charge prices ruling on the day goods are despatched.
Carriage and handling.
For maximum flexibility we offer various options for delivery of parts and equipment ordered. We recognise carriage charges can be a significant additional cost on many orders and make every effort to minimise such charges whilst still using the preferred method selected by online shop customers. We are sometimes able to consolidate packaging on multiple item orders, reducing a calculated carriage charge total, particularly if several higher value items are to be despatched. We therefore reserve the right to reduce your carriage charges wherever possible by use of a different carriage method or courier whilst staying within your originally chosen carriage timescale.
Credit accounts and despatch terms
Unless you hold a pre-approved credit account with us, which is not in arrears, items will not be despatched until cleared funds for the full invoiced value including carriage charges have been received by us. Please allow at least 10 working days for cheque payments to clear. If you wish to apply for a credit account, telephone or e-mail enquiries@mossmedia.co.uk
Deliveries and availability
We make every effort to despatch stock items on the day orders are received - so long as funds are cleared in full and complete payment before the cut-off time for collection or despatch by the chosen carrier. Please note we can neither guarantee despatch, availability, or delivery time of items not currently in stock, nor guarantee delivery timings for items despatched and delivered via postal or courier services provided by others. We endeavour to use quality services and suppliers but accept no responsibility or liability for the services they provide.
Out of stock items
Some items may from time to time be out of stock. If this is the case, we will offer a part delivery if possible, and advise you of the delay and a likely timescale for despatch of the remaining items as soon as possible after receipt of your order. Such anticipated delivery times are based on information made available to us by external suppliers. We will update this information whenever possible, but cannot guarantee its accuracy. Whilst we may despatch part orders as above, we will not despatch substitute goods without prior customer approval.
UK VAT and export sales
Invoices raised against orders placed in England, Scotland, Wales and Northern Ireland for services provided or goods to be delivered to addresses in those areas will automatically have Value Added Tax added at the prevailing rate, currently 20%. Orders can be accepted for delivery and invoicing outside these areas, and such invoices may be UK VAT free. Please contact our export sales department to discuss orders for despatch to any part of the world.
Guarantees and Warranties
New and unused products supplied by Moss Media carry their manufacturers warranty, usually valid for a period of 12 months on a 'return to base' arrangement on most (but not all) new items. Ex-demonstration equipment may have shorter warranties. You are also advised that some warranties on domestic-level equipment may not be valid if that equipment is modified or used in a professional environment. Used equipment does not normally come with a warranty unless you are advised otherwise at the time of purchase. Please see the section 'Rights under UK distance selling regulations' for details concerning warranties on video and audio media products and batteries. None of the foregoing affects any applicable statutory rights.
Unless otherwise stated, new parts and equipment and media products despatched by Moss Media will be factory fresh and in working order. If goods prove faulty or damaged when you receive them, please report the problem by contacting Moss Media by e-mail or telephone within 3 working days of receipt. Provided no seals have been broken, equipment which is undamaged but electrically or mechanically faulty will be uplifted and repaired or replaced without charge, or you may opt for a full refund of the sum paid. Items which have received transit damage will usually require inspection by the carrier before return, and in this event we ask that you retain all packaging material as well as the equipment on your premises until the carrier has been informed and arrangements made for any necessary inspection. We will then progress a repair or replacement item as quickly as possible, or again you may opt for a full refund.
Goods returned under warranty or for a refund must have been used in compliance with manufacturer requirements, recommendations and instructions, and must not have been adjusted, modified, altered or adapted. Returned items must be complete in all respects and in original condition, with all original packing materials, connecting leads, handbooks and originally supplied accessories.
Items within their warranty period proving faulty after a period of use will be repaired or replaced at our discretion. Parts or equipment failing through normal wear and tear within the warranty period should be returned carriage paid, and insured where necessary, to Moss Media. We will arrange either for replacement or repairs to be carried out, and return the equipment carriage paid. Please note that warranty repairs can take considerable time to process, and this timescale is outside the control of Moss Media. Equipment outside the warranty period may be returned to us carriage paid for repairs or maintenance, in which case written information concerning known faults, and an official order covering the work required must both be enclosed. Estimates or quotations will always be provided before work commences on non-warranty repairs.
Moss Media's liability to the buyer in respect of new equipment or parts warranty claims will not exceed the price paid by the original buyer of the goods on which the warranty claim is being made.
Shortages
If on receipt there appear to be shortages against your order, please check the advice note to ensure that you have not received a part delivery. We always try to despatch complete orders, but where this is not possible we offer to despatch whatever stock we have available, followed by an 'order completion' despatch at a later date. If, having checked for a part delivery, there is a definite shortage in your consignment, please report the problem by contacting Moss Media by e-mail or telephone within 3 working days of receipt.
Rights under UK Distance Selling Regulations 2003.
In order to provide the best possible service, we aim to apply the DSR requirements to both private and business customer transactions. Under these regulations, consumers have the right to cancel a contract to purchase an item within 7 days of its delivery to the customer's premises, and receive a refund of monies paid within the following 30 days. If you choose to exercise this right, you must take reasonable care of the goods, and you are responsible for carriage and insurance costs in returning the unwanted goods to Moss Media. We reserve the right to deduct carriage (or other) charges from any refund due if such charges are not paid in advance, or the goods are damaged, or not returned within 30 days. If the goods are faulty, or were despatched to you in error, we will pay return carriage charges. Please note you cannot return items under the DSR regulations if the goods involved were ordered from Moss Media as a custom built or modified design, or built to customer specifications. Whilst we may despatch part orders where the total number of items requested is not immediately available from stock, we will not despatch substitute goods without prior customer approval.
PLEASE NOTE WE ARE UNABLE TO ACCEPT THE RETURN FOR ANY REASON OF ANY BATTERIES, VIDEO, AUDIO OR OTHER RECORDABLE OR PLAYABLE MEDIA PRODUCT WHERE THE PACKAGING SEAL HAS BEEN BROKEN OR TAMPERED WITH.
Information provided on this website - disclaimer
To the best of our knowledge the information contained on this website is fair and accurate. Where advice is offered we believe it to be equitable and impartial, as accurate as is reasonably possible and to take account of relevant material facts and data. However errors, mistakes and misunderstandings do occur and Moss Media, its principals, partners, directors, employees, representatives and associates will not be held responsible for inaccuracies, or for immediate or consequential damage or loss of any kind, howsoever arising, from the use of, failure to use, errors or inadequacy in any text, pictures, software, computer files or other material available or offered within this website. This is a comprehensive limitation of liability, applying to all damages of any kind to the fullest extent permitted under United Kingdom law.
Information provided should not be treated as final and/or binding, and will not form part of a contract to sell. You should always ensure that parts and/or equipment is fully suitable for your intended usage and purpose. Refer to manufacturers instructions and information for more details. Additional data may be available from Moss Media for most items and services listed or offered on this website - please ask. Nonetheless advice and/or recommendations so given by or on behalf of Moss Media regarding the usage or application of particular items offered for sale, rental or loan, the purposes for which such items may be used or applied, and the suitability of such items for such uses is provided for general guidance only. Moss Media in this website, its catalogues and in all other published documentation, offers no particular or implied warranties concerning accuracy of information, or quality or fitness of items for particular specific purposes. If in doubt you should seek further assistance from suitably knowledgeable, qualified personnel before using technical or other equipment.
Copyright
All rights are reserved. The design, layout, text, pictures, underlying source code, downloadable computer files, informational and all other contents of this website are the copyright variously of Moss Media, its suppliers, agents, associates and/or those providing information technology software, hardware and intellectual property to Moss Media. Use is permitted for the checking of available information and the placing of orders. We allow printout and or storage of material in a suitable electronic form for ease of reference in evaluating, making or assisting in the making of purchases, or deciding upon usage or installation of parts and equipment, details of which are contained on this website. Beyond these specific uses the contents of this website must not be reproduced, copied, stored in any retrieval system, transmitted, edited, or recorded in any form without prior written permission from the copyright owners. For more details please e-mail enquiries@mossmedia.co.uk
Trademarks
Generic or specific product names or titles or company names (or both) appearing on this website may be trademarks or registered trademarks of their owners, and registered as such in the UK and/or other countries. All rights reserved.
Payment
We accept payment by cash, company cheque and BACS transfer, subject to acceptance. Monthly credit accounts may be available to authorised purchasers - please ask for an application form. Where goods are provided on monthly credit account, payment in full is required no later than 30 days after invoice date. No payment shall be unreasonably withheld. We reserve the right to add monthly interest at 5% of the total amount outstanding for any invoice not paid within the above timescale and/or withdraw credit facilities from buyers in default of these payment terms. The title to, and ownership of, all goods and services supplied by Moss Media does not pass to the buyer until the agreed price for all sums due to Moss Media has been paid in full.
If a buyer fails to make payment when due, becomes insolvent, makes an arrangement with creditors, is declared bankrupt, or enters into voluntary or compulsory liquidation or has an administrative receiver appointed over any or all assets, Moss Media reserves the right to take action as it sees fit to recover all or part of any outstanding debts. Such action may include, but is not limited to: entering without notice premises where goods remaining unpaid are known to be located, in order to recover such items; requiring a buyer not to relinquish possession of such unpaid goods until Moss Media has received payment; and the withholding of delivery of ordered but undespatched goods.
Privacy policy
We are registered for the processing of data under the Data Protection Act 1998.
So that the goods you have requested can be despatched and invoiced, information is collected during the ordering process when orders are placed by telephone, e-mail and in writing. Information is not collected on our behalf by any third party, and we do not sell or divulge customer or client details or information, however provided, to any other organisation or third party for marketing or other purposes.
We do not routinely despatch marketing material to individuals or companies as a result of information provided or gathered during order placement.
